Web Design Frequently Asked Questions

What will my website be built on?

It will be built on a CMS platform and we usually use WordPress, but we can also use other web platforms such as; Squarespace, Joomla, Drupal, Shopify to name a few.

How do you calculate the cost of a website, per hour or per page?

For now, we set our web prices in a package, and our basic informative website package comes with 5 pages, and additional charges accrue to a website if there will be features, or additional pages added to a project.

What is included in your website packages?

Our basic informative website comes with the following; The website is designed to be mobile friendly, it comes with five pages, Hosting and a Domain are included and a one month technical support.

What are your payment terms such as deposits, stage payments or refunds?

50% deposit at the time of the contract signing, and 50% after completion. The deposit is non-refundable.

Do you provide free after care sales and support and if so for how long after the completion of the website?

There will be a 1 month free technical support and a 3 months free technical support for an E-commerce (online store) after the website is launched.

If you don’t provide an after care and support, how much would this cost if I had any problems that need your attention?

We provide a 1 month free technical support on all informative websites and 3 months free technical support in an Ecommerce type of website. Our customer help line is the best option for our customer when they needed any technical assistance beyond the free 1 month or 3 months technical support. The cost depends on how complicated the problem is, and we can provide a site visit or fix a problem remotely. We charge per hour if we would provide an I.T. Technical Support Assistance with a site-visit.

Can I edit the website myself? If not what do you charge for updates and changes?

We provide a way for our customer to make some changes in their website content; pictures, descriptions, titles, colors. The only thing the clients cannot change is the structure of the website. Our fees depends on how large the project and how complicated it will be.

Do you offer any website guarantee or warranty?

There are no guarantee or warranty once the website is approved to be launched online and the final balance was paid. The customer will be responsible to inspect the finished website product, the customer will approved the final testing of the website, the customer will need to pay the balance as was agreed in the contract.

Are website designs generated from template layouts to choose from or are they custom built from scratch?

The customer have an option to choose if they wanted to build their website from scratch or use a template and if there are no issues regarding the cost (building it from scratch is more expensive compared to a template and it will demand more time to finish a project) and the time to finish a project then we don't see any problem doing a project like that.

Do you provide a domain name & web hosting in your packages, If so what is the annual renewal cost for the domain name and web hosting space?

We encouraged our clients to get their own Domain and Hosting nowadays from a reputable source, but if a client is seeking convenience then we are always ready to provide it in one of our many website packages. The annual renewal cost for the Hosting and the Domain depends on the hosting company (3rd party) that is providing it, and of course, if we are going to be doing it then service charges will be applied unto the final price.

Do we have to host the website with your company?

Our company does not provide a hosting for a website nor sell a domain. These are being provided by some U.S. based companies that we are partnered with; GoDaddy, Bluehost, IPage, Hostgator to name a few.

How long will the website design take?

A basic informative website can be ready in less than a month, as long that the client can provide us the content for their website.

What are clients typically required to supply?

Their own content; pictures, videos, titles, logo, services, products, descriptions, contact information.

What are your qualifications and experience?

Our corporation is SEC registered and have a business license to do this kind of work, our Web Developers, I.T. Technical Support Staff, Graphic Designers are all Bachelor of Science graduates, and we've provided web based projects to satisfied customers in the Philippines and in abroad.

How often should my website be updated?

It will depend on it's purpose, and how a customer uses their website.

What are the other services that you offer?

Online Marketing (Social Media and Search Engine paid advertisement), Web Maintenance, S.E.O. (website optimization; ranking in search engine), Graphic Design, Business System Solution (Inventory, Payroll, Bookkeeping systems), Email Marketing, Ecommerce Data Entry, I.T. Technical Support.

Is the website mobile-friendly?

Every website we produce are Mobile Friendly (Responsive).

Is the website accessible across browsers?

Yes, our websites were designed to run in different browsers.

How long have you been in business?

Go2DesignLab Corporation is in the web based, software, technology, and digital/online marketing business, and was founded in March 2015 in Cebu City, Cebu, Philippines.